Terms and Conditions

Terms and Conditions for Medirove

Effective date: May 8, 2026

These Terms and Conditions are a legal agreement between you and CUES SIMPLIFY IT SERVICES PRIVATE LIMITED, a private limited companyregistered in India. By accessing or using Medirove, you agree to these Terms.

1. Company information

Legal name: CUES SIMPLIFY IT SERVICES PRIVATE LIMITED. Registered address: Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana - 122001, India. Contact email: anil@csimplifyit.com.

2. The service

Medirove lets users create family member profiles, upload medical reports, generate AI-assisted summaries, chat about saved report content, search report context, download PDF summaries, receive service emails, and share selected reports or summaries. Features may change, pause, or stop from time to time, subject to the service shutdown notice described below for a permanent shutdown of record storage.

At launch, Medirove does not integrate ABHA or ABDM, does not provide doctor consultation, does not prescribe medicines, and does not conduct health research studies.

3. No medical advice or medical-device claim

Medirove is not a medical device and does not diagnose, treat, cure, or prevent any medical condition. Medirove is for record organization and doctor-visit preparation only. The app, AI summaries, chats, search results, and PDFs are not medical advice, diagnosis, treatment, emergency support, or a substitute for a qualified clinician. Always speak with a qualified healthcare professional before making health decisions. For emergencies, contact local emergency services.

4. Accounts and authorization

You must provide accurate account information and keep your login secure. You may upload reports and manage family member information only if you have the legal right, permission, or authority to do so. If you create a child profile, you confirm that you are the parent or lawful guardian or otherwise have legal authority to manage that child's medical records.

5. User content

You retain ownership of reports, notes, chats, and other content you upload or create. You grant us the limited rights needed to host, process, summarize, index, display, search, export, and share that content as needed to provide Medirove.

6. Health-data consent

Some features require consent to process health data or use AI systems. You can learn more in the Health Data Consent Notice. Withdrawing consent may limit or disable features that require the related processing.

7. AI outputs

AI outputs can be inaccurate, incomplete, outdated, or unsuitable for your circumstances. You are responsible for reviewing outputs before relying on them, sharing them, or discussing them with a clinician. Do not use Medirove as the sole basis for medical decisions.

8. Email, downloads, and sharing

If you download or share a report or summary, you are responsible for choosing the correct recipient and confirming that you have permission to share the information. Email attachments and shared PDFs may contain private health information. We may queue email delivery and retry failed sends, but we do not guarantee delivery to any recipient inbox.

9. Acceptable use

You may not use Medirove to violate laws, upload content you are not authorized to use, infringe rights, attempt unauthorized access, interfere with systems, reverse engineer protected features, submit malware, misuse ads, generate deceptive or harmful content, provide unauthorized medical advice to others, or use the service for emergency medical decision-making.

10. Advertising

Medirove may show advertising on public pages and selected dashboard surfaces. Ads are labeled and separated from app actions. You must not click your own ads, ask others to click ads, use automated traffic, or do anything that may create invalid ad activity.

11. Privacy and cookies

Our Privacy Policy, Cookie Policy, and Account and Data Deletion page explain how we handle personal information, health-related information, cookies, Google Tag Manager, analytics, advertising, and deletion requests.

12. Intellectual property

The Medirove software, design, branding, templates, and related materials are owned by us or our licensors. These Terms do not grant you ownership of our intellectual property.

13. Third-party services

Medirove may depend on third-party services such as Google and Apple sign-in, AWS hosting/storage, AI/model providers, Google Tag Manager, Google AdSense, analytics tools, email delivery providers, payment providers, healthcare place search providers, and other infrastructure providers. We are not responsible for third-party services outside our control.

14. Suspension and termination

We may suspend or terminate access if we believe you violated these Terms, created risk, used the service unlawfully, or caused harm to the service, users, advertisers, or third parties.

15. Service shutdown

If we decide to permanently shut down Medirove or stop storing user medical records, we will make reasonable efforts to provide at least 30 days' notice by email, in-app notice, website notice, or another appropriate channel. During that period, users should download or export available records and may request account and data deletion.

After shutdown, medical reports and other health workspace data will be deleted or de-identified from active systems unless limited retention is required for legal, security, fraud prevention, dispute, payment, audit, deletion proof, backup expiry, or similar obligations.

16. Disclaimers

The service is provided "as is" and "as available" without warranties of any kind to the maximum extent allowed by law. We do not guarantee uninterrupted access, error-free outputs, medical accuracy, ad availability, or that the service will meet your needs.

17. Limitation of liability

To the maximum extent allowed by law, CUES SIMPLIFY IT SERVICES PRIVATE LIMITED will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, medical outcomes, or unauthorized access, even if we were advised of the possibility.

18. Indemnity

You agree to defend, indemnify, and hold harmless CUES SIMPLIFY IT SERVICES PRIVATE LIMITED from claims, losses, liabilities, damages, costs, and expenses arising from your content, your use of the service, your violation of these Terms, or your violation of law or third-party rights.

19. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law rules, unless applicable consumer protection laws require otherwise.

20. Changes to these Terms

We may update these Terms from time to time. Continued use of Medirove after changes means you accept the updated Terms.

21. Contact

Contact CUES SIMPLIFY IT SERVICES PRIVATE LIMITED at anil@csimplifyit.com or by mail at Innov8 UCP, 9th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana - 122001, India.